Survey Star Rating

Overview

In order to remain certified to treat Medicare and Medicaid patients, each Nursing Home is subject to an annual Health Inspection, or Survey. Each year, a team of independent state examiners inspect patient safety, physical hazards, cleanliness and regulatory compliance during an unannounced visit.

For each shortcoming on the inspection, the facility is issued a deficiency.  Points are assigned based on the scope and severity of the deficiency.  In order to calculate the Survey Star Rating, the points from the past 3 survey cycles are totaled, weighted, and compared against all the other homes in a given state.

Since the spread of Covid-19, CMS has frozen the Survey Star Rating and shifted its focus from the standard Survey described below to a new, targeted Infection Control Survey.  Click here for more detail on this new Survey type and how it’s being implemented.

Also, keep an eye on our Blog for updates on how these changes may end up impacting Surveys and their associated Star Ratings.

Types of Surveys

Each year, surveyors conduct a Standard Survey, after which they’ll report any deficiencies to the facility.  That facility then has time to review, dispute, and correct any deficiencies found.

Afterwards, surveyors may conduct a follow-up or Revisit Survey to ensure that any deficiencies found have been corrected.  If they have not, repeat revisits may be required.  Each revisit beyond the first carries an additional penalty on the total points for any deficiencies not corrected:

  • 1st revisit: no additional points
  • 2nd revisit: additional 50% penalty
  • 3rd revisit: additional 70% penalty
  • 4th revisit: additional 85% penalty

In addition, surveyors may conduct ad hoc Complaint Surveys in response to official complaints lodged against the facility at any point during the year.  These surveys may result in additional deficiencies.

Each Survey Cycle is comprised of the Standard Survey and any associated Revisit Surveys, and a new cycle starts with the next Standard Survey.  Complaint Surveys follow an independent 12-month cycle, but their points are added to the closest main Survey Cycle for the purposes of calculating Survey Cycle Total Points.  Note that points from a Complaint Survey may move from one Survey Cycle to another as they age.  Survey Cycle Total Points is then used in the calculation of the Survey Star Rating.

Deficiencies and Points

The chart below illustrates the different types of deficiencies that can be cited on a Survey, ordered by Scope (how many residents are affected) and Severity (how impactful the deficiency is): 


 

Below is an example of a Survey with several deficiencies of varying scopes and severities:

 

 

Inside StarPRO's applications, we color-code deficiencies based on their severity, and we also make sure to highlight deficiencies that may have an impact beyond just the survey score.

  •  In light of Covid-19, deficiencies related to Infection Control are under the microscope. Click here to learn more about Infection Control and Covid-19 in Nursing Homes.
  •  Facilities need to take extra caution with Abuse deficiencies. Severe or repeated instances of abuse can earn a facility the "Red Hand" dsignation and an automatic demotion to 1 Star. Click here to learn more about the Abuse designation.
  •  Complaint deficiencies are issued based on verified concerns raised by the community.
  •  Repeat deficiencies between Surveys can point to a pattern of non-compliance that may raise concern.

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Survey Star Rating Calculation

In order to determine the Survey Star Rating, each Inspection’s total points are weighted:

  • Survey Cycle 1 (latest survey): 50%
  • Survey Cycle 2 (previous survey): 33.33%
  • Survey Cycle 3 (~3 years ago): 16.667%

The weighted scores are then added together to create the Weighted Survey Score.  See the below chart for an example facility.

Each facility’s Weighted Survey Score is then compared against a matrix for each state to determine the Star Rating.  For each state, the cutpoints that make up the matrix are calculated based on all the other facilities in the state:

  • The top performing 10% of facilities in the state (those with the lowest Weighted Survey Score) receive a rating of 5 Stars.
  • The middle 70% of facilities receive 2, 3 or 4 Stars, with an equal number (approx 23.33%) in each category.
  • The bottom 20% of facilities (those with the highest Weighted Survey Score) receive 1 Star.

See below for how this sample facility stacks up in their state:

 


Each month, the cutpoints for each state are adjusted based on any new surveys that come in, to ensure that the above 10/70/20 rule is being applied continuously.

Interestingly, this can lead to some facilities gaining or losing a star without even having a new survey!  As a result, facilities with Weighted Survey Scores close to the cutpoints need to pay extra attention to the monthly changes.  

Abuse

CMS has recently added new guidelines for facilities with a history of severe Abuse deficiencies.  Facilities with this designation are capped at 2 Stars for the Survey Rating, no matter how much higher they may have been.  Click here to read more about the Abuse flag.  

Differences Between States

While CMS sets the survey guidelines at the federal level, it’s up to each state’s health department to determine how to interpret and apply the guidelines.  As a result, survey results can vary wildly between states.  See the map below for details:

 

At first glance, it may seem that states like Washington and New Mexico are “bad”, and states like New Hampshire are “good.”  But high vs. low only tells part of the story.

Homes in high scoring states expect a higher count and severity of deficiencies in their Surveys, and they’re graded against their peers in the state.  Recall that each state has a different matrix and set of cutpoints, with the top 10% earning 5 stars, the bottom 20% earning 1 star, and the middle 70% making up the rest.  The result: a facility with a Weighted Survey Score of 36 would be a  1-star in New Hampshire, but they’d be 5 stars in New Mexico!  

New Hampshire

New Mexico

 

Industry professionals know that healthcare is a local business, and that sometimes means comparing homes across state lines.  But it’s important to remember that a facility’s Survey results always need to be considered only in the context of their own state, not their region.

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